Shipping & Returns

Every order ships Delivery Duties Paid (DDP) — the price at checkout is all you pay, with no customs charges on delivery.

Shipping rates & delivery

All rates are shown in USD.

Region Service Fee Delivery time
United States Standard $28 4–8 business days
Express $65 2–3 business days
Canada Standard $28 7–12 business days
Express $65 2–4 business days
Europe1 Standard $28 8–10 business days
Express $85 3–5 business days
Australia Standard $28 7–15 business days
Express $85 3–5 business days
Rest of World2 Standard $28 7–15 business days
Express $65 3–5 business days

A note on the express rate. Our dresses are built on an internal corset — twenty-four bones, a structured waist band, and the heavy handwork that goes with them. That makes a finished piece substantially heavier than an unstructured dress of the same length, and express freight is priced by weight. We would rather show the real cost here than fold it quietly into the price of the dress.

1 Europe includes all EU countries and the UK.
2 Hong Kong: $8 for standard shipping (4–5 business days).

Order processing
  • In-stock items are dispatched within 2 business days.
  • Pre-order items are dispatched by the date shown on the product page.
  • We don’t process or ship on weekends or public holidays.
Taxes & duties
  • All orders ship Delivery Duties Paid (DDP): no additional taxes or duties are collected on delivery, and all fees are calculated at checkout.
  • For customs clearance, couriers may occasionally request identification such as a tax identification number; customers are responsible for providing it to avoid delays.
  • IN SOLISIA isn’t liable for delays caused by customs or other external factors.
Order changes & cancellations
  • In-stock orders can’t be modified or cancelled once placed.
  • Pre-orders can be cancelled for a full refund at any time before dispatch — email [email protected].
Lost or refused deliveries
  • Once the courier marks an order delivered, IN SOLISIA isn’t responsible for lost, stolen, or damaged packages.
  • Refused deliveries are subject to deductions from your refund — original shipping, return shipping, customs duties, and a handling fee.
Faulty items
  • If your item arrives damaged or defective, email [email protected] with your order number and clear photos, and we’ll review and resolve it promptly.

You have 14 days from delivery to return or exchange. Full-price items can be returned or exchanged; promotional items can be exchanged for a different size. Your first size exchange is on us.

How it works

  • Returns and exchanges are accepted within 14 days of delivery.
  • Full-price items are eligible for return. Promotional items aren’t returnable but can be exchanged for a different size.
  • To start a return or exchange, email [email protected].

Pre-order items

Pieces sold on pre-order are made to order and charged in full at checkout. You may cancel a pre-order for a full refund at any time before it is dispatched — email [email protected]. Once dispatched, a pre-order is treated as any other order under the terms below.

Return eligibility

To be accepted, items must be:

  • Purchased directly from insolisia.com
  • Unworn, unwashed, unused, and in original condition
  • With all original tags attached
  • Free from perfume, deodorant, or other odors

We may decline returns that don’t meet these criteria; declined returns are sent back to you without a refund.

Exchanges
  • You may exchange for a different size, subject to stock availability. We offer one complimentary size exchange per item; any further exchanges — including shipping, taxes, and duties — are at your expense.
  • Exchanges ship by standard delivery. Need express? Email [email protected].
  • We dispatch exchanges within 2 business days of receiving your return.
  • Exchanged items are final sale and non-refundable.
Return shipping
  • US orders return to our US warehouse; all other orders return to our Shanghai warehouse.
  • Returns must reach the designated warehouse within 14 business days of approval.
  • We’re not responsible for lost or damaged return shipments — please use a traceable courier and keep your proof of postage.
  • Original shipping fees, taxes, and duties are non-refundable.
  • Return shipping costs, taxes, and duties are the customer’s responsibility.
Refunds
  • We process refunds within 7 days of receiving your return.
  • You’ll receive an email once your return is approved and your refund has been issued.
  • Refunds can take several business days to appear in your account. If you don’t see yours within 7 business days, please contact your bank.