Return Policy
We hope you love your Lady Rouva pieces as much as we loved creating them. However, if you’re not completely satisfied, please review our guidelines below.
Return Window & Conditions
1. Return Window
o We accept return requests within 7 days of the delivery date. Requests made after this period cannot be accommodated.
2. Condition of Items
o All returned items must be unworn, unwashed, and in original condition with all tags and packaging intact.
o We reserve the right to refuse returns that show signs of wear, alteration, or damage.
3. Final Sale Items
o Items marked “Sale,” “Clearance,” or “Final Sale” are not eligible for returns, refunds, or exchanges.
o Gift cards are non-refundable.
4. Proof of Purchase
o A valid order confirmation or receipt is required for all returns. We cannot process returns without proof of purchase.
Order Cancellations
1. Cancellation Window
o If you wish to cancel your order, please email [email protected] within 24 hours of placing it.
o Once processing or shipping has begun, cancellation will no longer be possible.
2. Post-Cancellation Options
o If your order has already shipped, you may return the item(s) in accordance with our Return Policy once they arrive.
o Shipping fees will not be refunded, even for orders that originally qualified for free shipping.
How to Initiate a Return
1. Request a Return Authorization (RA)
o Email [email protected] within 7 days of receiving your order. Please include your order number, the item(s) you wish to return, and the reason for return.
o We will provide you with a Return Authorization (RA) number and detailed instructions.
2. Pack, Ship, and Confirm
o Repackage the item(s) securely in the original packaging (if possible) and mark the RA number clearly on the parcel.
o Please note: You are responsible for all return shipping costs incurred on the return.
o After your return is verified by our team, please email us your return parcel’s tracking number within 10 days so we can find your refund speedily.
Refunds & Processing
1. Refund Method
o Approved returns will be refunded to the original form of payment, excluding any original shipping fees (even for orders that originally qualified for free shipping).
o A handling fee equal to 10% of the returned item(s)' value will be deducted from your refund.
o Please allow 7–10 business days after we receive your returned item(s) for the refund to appear on your account.
2. Damaged or Incorrect Items
o If you receive an item that is faulty or not what you ordered, please contact us at [email protected] within 48 hours of delivery. We will arrange for a replacement or issue a full refund (including shipping fees) for items confirmed to be damaged or incorrect.
3. Exchanges
o We do not offer direct exchanges. If you wish to exchange for a different size or color, please return the original item and place a new order separately.
Non-Returnable Scenarios
· Sale or Final Sale items
· Gift cards
· Return requests made after 7 days of delivery
· Items showing signs of wear, washing, alteration, or missing tags
Thank you for choosing Mimi MUSE!